Telemedicine — built in, not bolted on
How video visits work
A secure video consultation runs straight from the appointment, produces a documented visit, and is included in the platform — no per-visit fee.
- 1
Schedule
The consultation is created straight from an appointment. The patient gets a secure link in their portal — no external meeting app, no separate account.
- 2
Check & wait
Patient and doctor verify camera, microphone and connection first. The patient then enters a secure waiting room; staff admit them when ready.
- 3
Consult
Doctor and patient meet in an encrypted, access-controlled room, with a live side panel: notes, a live transcript, screenshot capture, and patient context at a glance.
- 4
Document
The consultation becomes a structured clinical visit in the record — notes, transcript, captured images and an audit trail — ready for billing and compliance.
- 5
Close out
Ending the call produces a summary with duration and recording status, and the meeting keeps its own event log — while a dropped connection simply reconnects, without ending the consultation.
Built-in video visits — included, on your own infrastructure
Video consultation is part of the platform, with no per-user or per-visit fee. Each clinic's video runs on its own infrastructure under its own keys and branding, so patient video never leaves your control — data sovereignty by design, not a third-party consumer meeting service.
- Included at no extra fee — a real total-cost-of-ownership advantage, never an upsell.
- On-premise: your video stays on your own infrastructure, under per-clinic keys.
- Beside the call, a text AI copilot summarizes the conversation and drafts notes on request.
What a video visit includes
Included, no per-visit fee
Video consultation is part of the platform from the entry tier — a lower total cost of ownership than bolting on a separate telehealth product.
Your infrastructure, your keys
Each clinic's video runs on-premise under its own keys and branding. Patient video stays on your infrastructure — data sovereignty by design.
Secure waiting room
Patients enter a virtual waiting room and staff admit them when ready, mirroring a real front desk — with a pre-call device and connection check.
In-call clinical workspace
Beside the video, the doctor has live notes, a live transcript, screenshot capture into the record, and patient context at a glance.
Text AI copilot
A text-based clinical copilot in the consultation summarizes the conversation, drafts notes, and surfaces patient context on request.
Documented and billable
Every consultation becomes a structured visit with notes, transcript, captured images and an audit trail — with consent-gated recording when enabled.
A drop is not an ending
Only hanging up on purpose ends a consultation. A lost connection, a reload or a backgrounded tab reconnects on its own and the session stays live — and staff can rejoin a call they have already left.
Host and guest, not one shared link
Clinicians join as hosts with moderator rights; patients join as guests. Access is issued per meeting and time-limited, and every admission and state change is written to the meeting's event log.