Always Here When You Need Us
Support Plans Comparison
Find the right level of support for your organization
Standard
Included
Essential support for practices getting started with Dudoxx.
Premium
Contact us
Enhanced support with faster response times and more channels.
Enterprise
Custom
Maximum support for mission-critical healthcare operations.
Service Terms
Availability, response, monitoring, and backup commitments are defined in the signed support agreement.
Availability target
Critical response target
Monitoring coverage
Backup policy
Support Channels
Reach us through the channel that works best for you
Email Support
Send detailed requests to our support team with attachments and screenshots.
Phone Support
Speak directly with a support engineer for urgent issues and real-time assistance.
Live Chat
Get instant answers through our in-app chat system during business hours.
Support Portal
Track tickets, view status updates, and access your complete support history.
Self-Service Knowledge Base
Find answers instantly with our comprehensive documentation and guides.
Getting Started Guides
Step-by-step tutorials for new users covering all essential workflows.
Feature Documentation
Detailed guides for every feature and module in the platform.
Troubleshooting
Common issues and solutions with clear resolution steps.
Best Practices
Tips and recommendations for optimizing your use of Dudoxx.