Always Here When You Need Us

Responsive, expert support to keep your practice running smoothly

Support Plans Comparison

Find the right level of support for your organisation

Included

Essential support for practices getting started with Dudoxx.

Enhanced support with faster response times and more channels.

Custom

Maximum support for mission-critical healthcare operations.

Availability, response, monitoring, and backup commitments are defined in the signed support agreement.

Agreed

Availability target

Scoped

Critical response target

Named

Monitoring coverage

Tracked

Backup policy

Reach us through the channel that works best for you

Send detailed requests to our support team with attachments and screenshots.

Speak directly with a support engineer for urgent issues and real-time assistance.

Get instant answers through our in-app chat system during business hours.

Track tickets, view status updates, and access your complete support history.

Find answers instantly with our comprehensive documentation and guides.

Step-by-step tutorials for new users covering all essential workflows.

Detailed guides for every feature and module in the platform.

Common issues and solutions with clear resolution steps.

Tips and recommendations for optimising your use of Dudoxx.

Choose a support plan that keeps your practice running at peak performance