DudoxxDudoxx
Implementation & Support

Plan the rollout around your clinic — from discovery to go-live.

Dudoxx services cover discovery, configuration, migration planning, role-based training, testing, integrations, and ongoing support.

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Healthcare specialists Migration planning Tiered support options

Implementation & Support

Our Services

Implementation, training, integration, and support for a controlled rollout

Implementation

Full deployment and configuration tailored to your practice

Training

Comprehensive training for your entire team

Support

Support options defined around your operating and contractual requirements

Custom Integrations

FHIR-native connectivity with your existing lab, billing, and EHR systems

Implementation Timeline

A phased path from discovery to supervised go-live

  1. Discovery

    Phase 1

    Requirements gathering and planning

  2. Setup

    Phase 2

    System configuration and customisation

  3. Training

    Phase 3

    Role-based staff onboarding and workflow training

  4. Testing

    Phase 4

    System validation and user acceptance testing

  5. Go-Live

    Phase 5

    Supervised launch with support

Guided workflows we wire up during onboarding

FlowAgent turns a routine clinical task into a guided, step-by-step sequence — triggered automatically, walked through with the clinician, and closed out with a recorded outcome. We configure these scenarios with you during implementation.

FlowAgent scenario flow: trigger to guided steps to recorded outcomePatient intake → FlowAgent; FlowAgent → Clinician reviewPatient intakeFlowAgentGuided workflowClinician review
A FlowAgent scenario: an event triggers a guided sequence, the clinician is walked through each step, and the outcome is recorded back to the chart.

Support Packages

Choose the support level that fits your needs

Standard

Included

Email support with response targets defined in your agreement

  • Contracted email response target
  • Service terms defined in your agreement
  • Email support
  • Self-service training portal
  • Regular software updates
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Premium

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Phone and email support with contracted response targets

  • Contracted priority response target
  • Service terms defined in your agreement
  • Phone and email support
  • Scheduled training sessions
  • Priority feature updates
  • Dedicated account manager
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Enterprise

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Named support contacts and tailored service terms

  • Tailored response target
  • Tailored service terms
  • Support channels defined in your agreement
  • On-site training available by agreement
  • Release planning with your team
  • Named support engineer
  • Custom integrations support
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Frequently Asked Questions

Everything you need to know about our services

Plan Your Implementation

Tell us about your clinic, systems, and rollout constraints. We will map the next steps with you.

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